RV Entry Step – StepAbove Gen 2 Manual 3-Step System | STP-204

UsedRVParts.ca (“Company”, “we”, “us”, or “our”) supplies specialty new and used RV parts. Due to the nature of RV parts, including fitment variability, installation sensitivity, and industry-standard return and restocking practices, the following policy applies to all purchases.

By placing an order, you (“Customer”, “Buyer”) acknowledge and agree to these terms.

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1. Final Sale Categories – Non-Returnable Items

The following items are final sale and are not eligible for return, refund, or exchange:

• Special orders
• Out-of-stock items
• Obsolete or discontinued parts
• Custom-made or custom-requested products
• Batteries
• Chemicals, sealants, sprays, and aerosol products

All purchases in these categories are final once payment is processed.
Customers are responsible for confirming compatibility prior to purchase.

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2. Electronic Components – Final Sale

All electronic components (including circuit boards):

• Are sold final sale, as-is
• Are not eligible for return or refund
• Must be diagnosed and handled through manufacturer processes if issues arise

Important:
Due to the high rate of damage from improper installation and part swapping, all electronic items are tested and documented prior to shipment.

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3. Returns for New Parts

We accept returns on eligible new, unused parts under the following conditions:

Return Requirements

• Request submitted within 30 days of confirmed delivery
• Item is unused, uninstalled, and in resalable condition
• Original packaging, manuals, and components included
• Item passes inspection upon return

Fees & Conditions

These restocking fees and return conditions reflect standard practices within the RV parts and specialty components industry, where many items cannot be resold once handled or installed.

• Minimum 20% restocking fee
• Return shipping is the responsibility of the Buyer
• Original shipping charges are non-refundable

Refunds are issued to the original payment method within 7 business days after inspection and approval.

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Non-Returnable New Items (No Exceptions)

• Installed products
• Generators that have been used or had oil added

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4. Used RV Parts – Final Sale

All used parts are sold:

AS-IS – NO RETURNS – NO REFUNDS – NO WARRANTIES

Each used item is inspected and tested prior to shipment to ensure it is in working condition at the time of sale. However, due to the nature of used components:

• Fitment and compatibility are the Buyer’s responsibility
• Installation outcome is the Buyer’s responsibility

No exceptions will be made for:

• Incorrect orders
• Installation issues
• Buyer error

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5. Defective Products & Manufacturer Warranty

UsedRVParts.ca is not the manufacturer and does not provide product warranties.

If a product is believed to be defective:

• It must be diagnosed by a qualified professional installer
• All warranty claims must be submitted directly to the manufacturer

We will assist by providing:

• Manufacturer contact information
• Original invoice

We do not:

• Approve warranty claims
• Replace products under manufacturer warranty
• Accept returns for manufacturer defects

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6. Installed Products

Any product that has been installed is considered used and is not eligible for return or refund.

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7. Shipping, Delivery & Risk

Responsibility for return shipping and carrier damage claims is consistent with standard practices across the RV parts and e-commerce industry, where carriers assume responsibility once shipments are accepted.

• Risk transfers to the Buyer once the order is accepted by the carrier
• Delivery timelines are estimates and not guaranteed

Customers are responsible for:

• Providing accurate shipping details
• Monitoring tracking and delivery

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8. Shipping Damage & Claims

All items are packaged to industry standards.

Upon delivery, the Buyer must:

• Inspect all packages immediately
• Note any damage with the carrier
• Report issues within 5 business days

For damage claims:

• Photos of packaging and product are required
• Claims must be filed directly with the carrier

We will assist in the claims process where applicable but are not responsible for claim outcomes.

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9. Undeliverable & Refused Shipments

The following situations will incur a minimum 15% restocking fee:

• Incorrect or incomplete address
• Unclaimed shipments
• Refused deliveries
• Mid-transit cancellations

Additional conditions:

• Original shipping is non-refundable
• Re-shipping requires new payment

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10. International Orders

The Buyer is responsible for all:

• Customs duties
• Import taxes
• Brokerage fees

Failure to pay these charges may result in:

• Return shipment at Buyer’s expense
• Applicable restocking fees

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11. Payment Verification & Fraud Prevention

All orders are subject to:

• Payment authorization and verification
• Fraud screening and risk assessment

We reserve the right to:

• Cancel or refuse any order
• Request identity verification
• Hold orders pending review

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12. Chargebacks & Disputes

By completing a purchase, the Buyer agrees to contact us first to resolve any issues.

We reserve the right to dispute chargebacks and provide supporting documentation, including:

• Proof of delivery
• Order confirmation and policy agreement
• Product documentation and communication records

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13. Limitation of Liability

To the maximum extent permitted by law:

• Liability is limited to the purchase price of the product
• We are not responsible for:
  • Installation or labor costs
  • Property damage
  • Loss of income or downtime

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14. Indemnification

The Buyer agrees to indemnify and hold harmless UsedRVParts.ca from claims arising from:

• Installation or use of products
• Misuse or modification
• Third-party damages

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15. Agreement to Terms

By placing an order, you confirm:

• Acceptance of this policy
• Understanding that certain items are final sale
• Agreement to these terms to the fullest extent permitted by law

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16. Governing Law

This policy is governed by the laws of British Columbia, Canada.
Any disputes will be resolved in Kelowna, BC.

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Contact Information

📧 cody@usedrvparts.ca
📞 1-778-363-5683