Shipping policy

Last Updated: August 8, 2026
Effective Date: August 8, 2026

Okanagan RV Parts ("Company", "we", "us", or "our"), operating UsedRVParts.ca, ships new and used RV parts throughout Canada and the United States.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled after shipment.

By placing an order, you ("Customer" or "Buyer") acknowledge that you have read, understood, and agree to this Shipping Policy together with our Terms of Service, Return & Refund Policy, Privacy Policy, and Legal Notice, all of which form part of the agreement between you and Okanagan RV Parts.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any statutory right or consumer protection that cannot lawfully be excluded under applicable law.

1. Product Image Disclaimer

Product images are provided for reference purposes only.

Images displayed on our website may include:

  • Manufacturer-supplied images
  • Stock photographs
  • Representative examples
  • Original photographs taken by Okanagan RV Parts

Actual products may differ in:

  • Appearance
  • Colour
  • Packaging
  • Labels or branding
  • Manufacturer revisions
  • Cosmetic condition (for used products)

These differences do not, by themselves, constitute grounds for a return, refund, cancellation, or dispute, provided the product otherwise corresponds with its description and applicable law.

2. Estimated Delivery Times (Non-Guaranteed)

Estimated delivery times are provided for convenience only and are not guaranteed.

Typical estimated transit times:

  • Canada: 2–7 business days
  • United States: 2–7 business days

Delivery times may vary due to circumstances including:

  • Carrier delays
  • Severe weather
  • Wildfires
  • Flooding
  • Remote or rural delivery locations
  • Customs processing
  • High shipping volumes
  • Labour disruptions
  • Other events beyond our reasonable control

Carrier delays, customs processing, weather events, or other circumstances beyond our reasonable control do not, by themselves, entitle a Buyer to a refund, shipping credit, or cancellation unless otherwise required by applicable law.

Carrier Delays & Force Majeure

Okanagan RV Parts is not responsible for delays or failures in shipment caused by events beyond our reasonable control, including:

  • Natural disasters
  • Wildfires
  • Floods
  • Severe weather
  • Labour disputes
  • Carrier interruptions
  • Customs delays
  • Government actions
  • Pandemics
  • Utility outages
  • Internet or telecommunications failures
  • Cybersecurity incidents
  • Any other event beyond our reasonable control

Where these events occur, shipping estimates will be extended for the duration of the event where reasonably necessary.

3. Order Processing & Fulfillment

Orders are processed after successful payment authorization and fraud screening.

Once your order has shipped, tracking information will be provided where available.

Additional fulfillment information:

  • Orders may ship in multiple packages.
  • Products within the same order may ship separately.
  • Items may ship from different supplier warehouses located in Canada or the United States.
  • Partial shipments do not constitute incomplete fulfillment.

Where products become unavailable after an order is placed, we will contact the Buyer to discuss available options, including revised delivery estimates, substitutions where appropriate, or cancellation before shipment.

4. Risk of Loss & Shipment Responsibility

Risk of loss passes to the Buyer in accordance with applicable law and the applicable carrier's terms where legally permitted.

After shipment:

  • The carrier assumes responsibility for transportation.
  • The Buyer is responsible for monitoring shipment tracking.
  • The Buyer is responsible for ensuring a secure delivery location.
  • The Buyer is responsible for accepting deliveries where required.

Carrier tracking records, delivery scans, proof of delivery, delivery photographs, GPS confirmation, and signature confirmation (where applicable) may be relied upon as evidence of delivery and fulfillment.

To the fullest extent permitted by applicable law, Okanagan RV Parts is not responsible for:

  • Carrier delays
  • Customs delays
  • Delivery access issues
  • Incorrect delivery information provided by the Buyer
  • Theft after confirmed delivery
  • Porch piracy
  • Failed delivery attempts caused by incorrect or incomplete customer information

Claims involving shipping damage or shipment loss may need to be handled through the applicable carrier, supplier, manufacturer, or insurer depending upon who controls the shipment and the applicable shipping arrangements.

We will provide reasonable assistance with documentation where appropriate but cannot guarantee claim approval.

5. Signature Confirmation & Delivery Security

To help reduce the risk of lost or stolen shipments, Okanagan RV Parts may require signature confirmation at its discretion, particularly for higher-value or higher-risk orders.

Where signature confirmation is required:

  • The carrier may attempt delivery multiple times.
  • The Buyer is responsible for ensuring an authorized person is available to receive the shipment.
  • Shipments accepted and signed for at the delivery address may be treated as delivered.

Failure to accept a shipment requiring signature confirmation may result in:

  • Return shipping charges
  • Re-delivery charges
  • Applicable restocking fees
  • Additional shipping charges before re-shipment

6. Shipping Damage & Claims

All products are packaged using commercially reasonable packaging methods appropriate for the products being shipped.

Upon delivery, Buyers should:

  • Inspect all packages immediately.
  • Note visible shipping damage with the carrier before accepting delivery where possible.
  • Report shipping damage within 5 business days of delivery.

For shipping damage claims, we may request:

  • Photographs of the damaged product.
  • Photographs of all packaging.
  • Shipping labels.
  • Delivery documentation.
  • Additional information reasonably required by the carrier or supplier.

Claims may need to be submitted through the applicable carrier, supplier, manufacturer, or insurer depending upon the shipping arrangement.

Okanagan RV Parts will reasonably assist customers throughout the claims process but cannot guarantee claim approval or claim outcomes.

7. Additional Shipping Charges

Shipping charges are calculated at checkout based on the information provided at the time of purchase.

In certain circumstances, additional shipping charges may apply, including but not limited to:

  • Oversized or overweight shipments
  • Remote or rural delivery locations
  • Carrier surcharge adjustments
  • Address correction charges
  • Delivery locations requiring specialized freight services
  • Shipping calculation errors beyond our reasonable control

If additional shipping charges are required:

  • The Buyer will be contacted before shipment.
  • No additional charges will be processed without the Buyer's approval.
  • Orders will not ship until any required additional shipping charges have been accepted and paid.

If additional charges are declined, the order may be cancelled and any payment received will be refunded in accordance with our applicable policies.

8. Shipping Terms – New vs. Used RV Parts

8.1 New RV Parts

Most new RV parts are shipped directly from our authorized supplier network.

Depending on inventory availability, products may ship from warehouses located in:

  • Canada
  • The United States

Whenever reasonably possible, products are shipped from the warehouse nearest to the delivery destination.

Returns of eligible new products:

  • Must comply with our Return & Refund Policy.
  • May be subject to applicable restocking fees.
  • Original outbound shipping charges are non-refundable.
  • Return shipping is generally the responsibility of the Buyer unless otherwise required by applicable law.

8.2 Used RV Parts

Unless otherwise expressly stated, all used RV parts are sold:

AS-IS • WHERE-IS • WITH ALL FAULTS • FINAL SALE

Used products may display:

  • Cosmetic wear
  • Scratches
  • Fading
  • Discoloration
  • Signs of previous installation or use

Where reasonably possible, used products are inspected and functionally tested prior to shipment.

The Buyer is responsible for:

  • Confirming compatibility.
  • Proper installation.
  • Appropriate use of the product.

Okanagan RV Parts is not responsible for:

  • Fitment issues
  • Installation outcomes
  • Buyer error
  • Damage resulting from improper installation or misuse

9. Backorders & Inventory Availability

Although inventory information is updated regularly, inventory discrepancies or supplier availability changes may occasionally occur.

If an item becomes unavailable after an order has been placed:

  • The Buyer will be notified as soon as reasonably practicable.
  • An updated estimated delivery timeline will be provided where available.
  • Alternative products or substitutions may be discussed where appropriate.
  • The Buyer may choose to cancel the order before shipment for a full refund.

Once a shipment has been released to the carrier, the applicable Shipping Policy, Return & Refund Policy, and Terms of Service will apply.

10. Buyer Responsibilities

The Buyer agrees to:

  • Provide complete and accurate shipping information.
  • Monitor shipment tracking.
  • Ensure the delivery location is accessible and secure.
  • Be available for signature-required or scheduled freight deliveries where applicable.

The Buyer is also responsible for:

  • Confirming product compatibility before purchase.
  • Proper installation.
  • Safe operation and use of purchased products.
  • Reviewing all product information before ordering.

11. Shipping Costs & Non-Refundable Charges

Shipping charges are calculated during checkout based upon the destination, shipment size, carrier requirements, and applicable shipping method.

Unless otherwise required by applicable law, the following shipping-related charges are non-refundable:

  • Original outbound shipping charges
  • Return shipping charges
  • Re-delivery charges
  • Signature confirmation fees
  • Carrier surcharge adjustments already incurred

Where an approved return is accepted:

  • Original outbound shipping charges remain non-refundable.
  • Return shipping remains the responsibility of the Buyer unless otherwise stated.

12. Undeliverable, Refused & Returned Shipments

The Buyer is responsible for providing complete and accurate shipping information, including apartment numbers, unit numbers, lot numbers, business names, gate codes, or other delivery instructions necessary for successful delivery.

If a shipment is returned to Okanagan RV Parts or our supplier due to circumstances including:

  • Incorrect or incomplete shipping information
  • Refused delivery
  • Unclaimed shipment
  • Failure to accept a signature-required shipment
  • Failure to arrange freight delivery where required
  • Carrier unable to access the delivery location
  • Any other circumstance beyond our reasonable control

The following conditions apply:

  • Original outbound shipping charges are non-refundable.
  • Return shipping charges incurred by Okanagan RV Parts or our supplier are the responsibility of the Buyer.
  • A minimum 15% restocking fee may apply, or any higher fee specified in our Return & Refund Policy.
  • Refunds will not be issued until the returned shipment has been received and inspected where applicable.
  • If the Buyer requests re-shipment, all additional shipping charges must be paid in full before the replacement shipment is released.
  • Okanagan RV Parts reserves the right to refuse re-shipment until all outstanding shipping charges have been paid.

13. Canada & United States Shipping

We currently ship to Canada and the United States only.

Domestic Shipments

Orders shipped within the same country (Canada to Canada or United States to United States) are generally not subject to customs duties or tariffs.

  • Canadian orders are subject to applicable GST, HST, and PST where required.
  • U.S. orders are generally not charged Canadian sales tax by Okanagan RV Parts.

New RV Parts

New RV parts are typically shipped from the nearest available supplier warehouse within the country of purchase whenever reasonably possible.

Most domestic shipments are not subject to customs duties or tariffs.

Where cross-border shipment becomes necessary, shipments may qualify for duty-free treatment under applicable trade agreements; however, import requirements remain subject to applicable law.

Used RV Parts (Canada to United States)

Used RV parts are shipped from our facility in Kelowna, British Columbia, Canada.

For U.S. customers:

  • Duties
  • Import taxes
  • Brokerage fees
  • Other government charges

may apply and remain the responsibility of the Buyer.

International Shipping Outside Canada & the United States

We do not currently ship outside Canada and the United States.

Refused Shipments Due to Duties or Import Charges

Where applicable duties, taxes, brokerage fees, or other import charges are refused by the Buyer:

  • The shipment may be returned at the Buyer's expense.
  • Applicable restocking fees may apply.
  • Additional shipping charges incurred may be deducted from any refund where permitted by applicable law.

14. Payment Authorization & Fraud Prevention

All orders are subject to payment authorization, fraud screening, and risk assessment before shipment.

Okanagan RV Parts reserves the right to:

  • Delay shipment while payment verification is completed.
  • Request identity or payment verification.
  • Cancel or refuse orders reasonably suspected of fraud.
  • Require signature confirmation for higher-risk shipments.
  • Decline transactions that cannot be satisfactorily verified.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Okanagan RV Parts' liability is limited to the purchase price of the applicable product.

Okanagan RV Parts is not responsible for:

  • Carrier delays
  • Carrier errors
  • Shipping interruptions
  • Loss or damage occurring during transportation where responsibility rests with the carrier
  • Installation or labour costs
  • Indirect, incidental, special, or consequential damages

Where liability cannot lawfully be excluded, it will be limited only to the extent permitted by applicable law.

16. Indemnification

To the fullest extent permitted by applicable law, the Buyer agrees to indemnify and hold harmless Okanagan RV Parts from third-party claims arising from:

  • Improper installation
  • Product misuse
  • Unauthorized modification
  • Unlawful use of products
  • Negligent handling
  • Third-party damages caused by the Buyer's conduct

This provision does not require a consumer to indemnify Okanagan RV Parts for liabilities that cannot lawfully be transferred.

17. Agreement to This Shipping Policy

By placing an order, the Buyer acknowledges that they have:

  • Read this Shipping Policy.
  • Accepted this Shipping Policy.
  • Understood the applicable shipping procedures.
  • Understood that delivery estimates are not guaranteed.
  • Accepted the shipping, delivery, and fulfillment provisions.
  • Agreed to these terms to the fullest extent permitted by applicable law.

18. Governing Law

This Shipping Policy is governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Nothing in this Shipping Policy excludes, restricts, or waives any statutory rights or consumer protections that cannot lawfully be excluded.

Any dispute relating to this Shipping Policy will be dealt with through the court, tribunal, regulator, payment process, or other forum having jurisdiction under applicable law.

19. Contact Information

Questions regarding this Shipping Policy or an existing shipment may be directed to:

Okanagan RV Parts

📧 Email: cody@usedrvparts.ca

📞 Phone: +1 (778) 363-5683

🌐 Website: UsedRVParts.ca

Pre-Purchase Questions

If you have questions regarding:

  • Shipping
  • Product compatibility
  • Product dimensions
  • Carrier services
  • Freight deliveries
  • Product availability

Please contact us before placing your order. We are happy to assist you in selecting the correct product and shipping option for your needs.