Privacy policy
Last Updated: August 8, 2026
Effective Date: August 8, 2026
At Okanagan RV Parts ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you visit UsedRVParts.ca (the "Site"), create an account, place an order, contact us, or otherwise interact with our business.
Our website is powered by Shopify, which provides the ecommerce platform used to operate our online store and process orders.
This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Legal Notice.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Nothing in this Privacy Policy is intended to exclude, restrict, or waive any privacy rights or protections available under applicable law.
Your Consent
By using our Services or voluntarily providing personal information to us, you consent to the collection, use, disclosure, storage, and retention of your personal information as described in this Privacy Policy, subject to applicable law.
Where consent is required by law, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Table of Contents
- Personal Information We Collect
- Sources of Personal Information
- How We Use Your Personal Information
- Marketing & Advertising
- Security & Fraud Prevention
- Communicating With You
- Legal Requirements
- Disclosure of Personal Information
- Relationship With Shopify
- Cookies & Similar Technologies
- Third-Party Websites
- Children's Privacy
- Security & Retention
- Your Privacy Rights
- International Transfers
- Changes to This Privacy Policy
- Privacy Contact Information
1. Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or properly de-identified.
Depending on how you interact with our Services, we may collect the following categories of personal information.
Contact Information
We may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
We use this information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Communicate regarding purchases
- Provide customer support
- Prevent fraud
- Comply with legal obligations
Payment Information
We may collect payment-related information including:
- Payment method
- Transaction details
- Payment confirmations
Payment information is securely processed through Shopify Payments and other authorized payment processors.
Okanagan RV Parts does not store complete credit card numbers on its own systems.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved settings
This information allows us to maintain your account and improve your shopping experience.
Order & Transaction Information
We may collect information regarding:
- Products viewed
- Shopping cart contents
- Wishlists
- Purchases
- Returns
- Exchanges
- Cancellations
- Previous orders
We use this information to:
- Process transactions
- Maintain accurate order records
- Improve our Services
- Recommend relevant products
- Provide customer support
Customer Communications
When you contact us by email, telephone, website forms, live chat, or other communication methods, we may collect the information you choose to provide.
This information helps us to:
- Respond to inquiries
- Provide customer support
- Resolve disputes
- Improve our Services
- Maintain records of customer communications
Device & Technical Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Operating system
- Device identifiers
- Network information
- Website usage statistics
We use this information to:
- Improve website performance
- Maintain website security
- Diagnose technical issues
- Prevent fraudulent activity
- Analyze website traffic
- Improve the overall customer experience
2. Sources of Personal Information
We may collect personal information from the following sources.
Directly From You
Including when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to communications
- Submit reviews
- Participate in promotions
- Request product information
Automatically
Information may be collected automatically through:
- Cookies
- Browser technologies
- Device information
- Website analytics
- Shopping activity
- Security monitoring systems
Service Providers
We may receive information from trusted service providers that assist us with:
- Payment processing
- Shipping and fulfillment
- Website hosting
- Fraud prevention
- Customer support
- Website analytics
- Cloud storage
Business Partners & Third Parties
Where permitted by applicable law, we may also receive limited information from advertising providers, marketing partners, or other third parties that assist us in operating, improving, and promoting our business.
3. How We Use Your Personal Information
We use personal information only for legitimate business purposes and as permitted or required by applicable law.
Providing Our Services
We use your information to:
- Process orders
- Ship products
- Complete payments
- Manage returns and exchanges
- Provide customer service
- Create and maintain customer accounts
- Maintain order history
- Improve your shopping experience
Improving Our Website
We may also use information to:
- Improve website functionality
- Analyze customer preferences
- Improve product offerings
- Personalize content
- Optimize website performance
- Improve customer experience
4. Marketing & Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional emails
- Inform customers about new products
- Notify customers of promotions
- Recommend products related to previous purchases
- Display relevant advertisements on our website or other online platforms
Where required by applicable law, we will obtain your consent before sending commercial electronic messages.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link included in promotional emails or by contacting us directly.
5. Security & Fraud Prevention
Protecting our customers, website, and business is important to us.
We may use personal information to:
- Verify customer identity
- Detect fraudulent activity
- Prevent unauthorized transactions
- Protect customer accounts
- Investigate suspicious activity
- Maintain website security
- Comply with legal obligations relating to fraud prevention
Customers are responsible for maintaining the confidentiality of their account credentials where applicable.
6. Communicating With You
We use your personal information to communicate with you regarding your account, purchases, and our Services.
This may include:
- Responding to customer service inquiries
- Sending order confirmations
- Providing shipping updates
- Answering warranty, return, or exchange questions
- Responding to product availability requests
- Sending important account or service notifications
Where permitted by applicable law, we may also send marketing communications that you may unsubscribe from at any time.
7. Legal Requirements
We may collect, use, retain, or disclose personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Respond to court orders, subpoenas, or similar legal processes
- Protect our legal rights and property
- Enforce our Terms of Service, Shipping Policy, Return & Refund Policy, or other applicable policies
- Prevent fraud, unauthorized transactions, or unlawful activity
- Defend or pursue legal claims where appropriate
8. Disclosure of Personal Information
We do not sell your personal information for monetary consideration.
We may disclose personal information where reasonably necessary to operate our business, fulfill your orders, and provide our Services.
Service Providers
We may disclose information to trusted third-party service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping
- Website hosting
- Fraud prevention
- Customer support
- Cloud storage
- Website analytics
These providers receive only the information reasonably necessary to perform their services on our behalf.
Shipping Providers
To fulfill your orders, we may provide shipping carriers, freight companies, or fulfillment providers with information such as:
- Name
- Shipping address
- Telephone number
- Order details necessary to complete delivery
This information is used solely to complete delivery and related shipping services.
Business Partners
Where permitted by applicable law, we may disclose limited information to business or marketing partners for purposes including:
- Website analytics
- Advertising
- Marketing campaigns
- Improving customer experience
Those organizations are responsible for handling personal information in accordance with their own privacy policies.
Legal Requirements
We may disclose personal information where required or permitted by law, including in response to:
- Court orders
- Search warrants
- Government investigations
- Regulatory requirements
- Protection of legal rights
- Fraud investigations
9. Relationship With Shopify
UsedRVParts.ca is powered by Shopify.
Shopify provides the ecommerce platform that enables us to operate our online store, process orders, and provide our Services.
As part of operating our website, Shopify may collect, process, store, or transfer personal information on our behalf.
Shopify may also process information for purposes including:
- Website hosting
- Payment processing
- Fraud prevention
- Order management
- Website security
- Analytics
- Platform improvements
Some information may be processed or stored outside your province, territory, or country.
For additional information regarding Shopify's privacy practices, please review Shopify's Privacy Policy and Privacy Portal available through Shopify's official website.
10. Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve functionality, security, and your overall shopping experience.
Cookies may be used to:
- Remember shopping cart contents
- Maintain login sessions
- Save customer preferences
- Analyze website traffic
- Improve website performance
- Detect fraudulent activity
- Measure advertising effectiveness
Most web browsers allow you to control, restrict, or disable cookies through your browser settings. Disabling certain cookies may affect website functionality and your shopping experience.
11. Third-Party Websites
Our Services may contain links to third-party websites or online services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage users to review the privacy policies of any third-party website they visit before providing personal information.
12. Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.
If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
13. Security & Retention
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
- Provide our Services
- Maintain customer accounts
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain required business records
When personal information is no longer reasonably required for the purposes for which it was collected, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law and our record retention practices.
14. Your Privacy Rights
Depending on your location and applicable privacy legislation, you may have rights regarding your personal information.
These rights may include:
- Right to access personal information we hold about you.
- Right to correct inaccurate personal information.
- Right to request deletion of personal information where applicable.
- Right to data portability where provided by law.
- Right to withdraw consent where processing is based on consent.
- Right to opt out of certain marketing communications or targeted advertising where applicable.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising any privacy rights available under applicable law.
The availability of these rights depends on your location and applicable privacy legislation.
15. International Transfers
Your personal information may be processed or stored outside your province, territory, or country.
Where required by applicable law, we use appropriate safeguards designed to help protect personal information transferred internationally.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business practices
- Our Services
- Applicable legal or regulatory requirements
- Technology updates
- Security improvements
The most current version will always be posted on this page together with the "Last Updated" date.
Changes will apply prospectively to the extent required by applicable law.
17. Privacy Contact Information
If you have questions regarding this Privacy Policy, wish to exercise any applicable privacy rights, or would like to make a privacy-related request, please contact us:
Okanagan RV Parts
Email: cody@usedrvparts.ca
Phone: +1 (778) 363-5683
Mailing Address:
7486 Falcon Road
Kelowna, British Columbia V1P 1J1
Canada