Términos del servicio
Last Updated: August 8, 2026
Effective Date: August 8, 2026
These Terms of Service ("Terms") govern your access to and use of UsedRVParts.ca (the "Site") and all purchases made through it.
Okanagan RV Parts, operating the website UsedRVParts.ca ("Company", "we", "us", or "our"), supplies specialty new and used RV parts.
By accessing the Site or completing a purchase, you ("User", "Customer", or "Buyer") agree to these Terms together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and Legal Notice, each of which is incorporated into these Terms by reference and forms part of the agreement between you and Okanagan RV Parts.
"Voluntary return" means a return that is not required under applicable consumer protection or other mandatory law.
Nothing in these Terms is intended to exclude, restrict, or waive any right, remedy, warranty, condition, or protection that cannot lawfully be excluded under applicable law.
1. Product Condition, Representation & Availability
1.1 Used RV Parts
Unless otherwise expressly stated, used RV parts are sold:
AS-IS • WHERE-IS • WITH ALL FAULTS • FINAL SALE
To the fullest extent permitted by applicable law:
- Used products are not eligible for voluntary return, refund, or exchange.
- Cosmetic wear, aging, discoloration, scratches, prior installation marks, and other evidence of previous use may be present.
- Functional testing may be performed before sale but does not create an additional warranty beyond any rights that cannot lawfully be excluded.
- The Buyer is responsible for confirming compatibility, condition requirements, and suitability before purchase.
Where a product is sold by description, applicable statutory rights concerning correspondence with that description continue to apply. B.C.'s Sale of Goods Act, for example, provides an implied condition that goods sold by description correspond with that description.
1.2 New RV Parts
New RV parts may be covered by a manufacturer warranty where offered by the manufacturer.
Unless otherwise expressly stated:
- Okanagan RV Parts does not provide a separate manufacturer warranty.
- Warranty eligibility and remedies are determined by the applicable manufacturer.
- Manufacturer warranty procedures may require diagnosis, documentation, serial numbers, photographs, or inspection.
- Certain manufacturers may require customers to deal directly with them.
We will provide reasonable assistance, including proof of purchase or manufacturer contact information where appropriate.
1.3 Electronic Components
Electronic components, including circuit boards and similar electrical control components, are FINAL SALE and are not eligible for voluntary return or refund once purchased, except where required by applicable law or expressly permitted under our published policies.
Customers are responsible for proper diagnosis before ordering electronic components.
1.4 Product Listings, Pricing Errors & Availability
We make reasonable efforts to maintain accurate product descriptions, pricing, specifications, compatibility information, images, and inventory availability.
However, errors and inventory discrepancies may occur.
Subject to applicable law, we reserve the right to:
- Correct pricing, description, image, specification, or inventory errors.
- Update product information without prior notice.
- Cancel an order affected by a material pricing, listing, or inventory error.
- Discontinue or remove products from sale.
Where an order is cancelled before fulfillment because of such an error, any amount collected for the affected product will be refunded.
Nothing in these Terms permits false or misleading representations. Canadian competition law prohibits materially false or misleading marketing representations.
2. Pricing, Payment & Fraud Prevention
Prices are displayed in Canadian dollars, U.S. dollars, or another currency where specifically indicated.
Prices and availability may change without notice before an order is completed.
Taxes, shipping charges, brokerage fees, duties (where applicable), and other applicable charges are calculated separately unless expressly stated otherwise.
By placing an order, the Buyer authorizes us and our payment service providers to:
- Process or authorize payment.
- Perform fraud screening.
- Verify transaction information.
- Take reasonable steps to prevent unauthorized or fraudulent transactions.
We reserve the right, subject to applicable law, to:
- Refuse or cancel an order.
- Request additional identity or payment verification.
- Hold an order pending fraud review.
- Decline transactions identified as high-risk.
- Require signature confirmation for high-value or higher-risk shipments.
Orders reasonably suspected of fraud, unauthorized payment activity, abusive reshipping activity, or deliberate policy misuse may be cancelled.
3. Shipping, Delivery & Risk
Delivery estimates are provided for convenience and are NOT guaranteed unless expressly stated otherwise.
The Buyer is responsible for:
- Providing a complete and accurate shipping address.
- Including apartment, suite, unit, lot number, business name, gate code, or other delivery information where required.
- Monitoring shipment tracking.
- Ensuring the delivery location is accessible and secure.
- Being available for signature-required or scheduled freight deliveries where applicable.
We may require signature confirmation on selected shipments.
Risk of loss passes to the Buyer in accordance with applicable law and the applicable carrier's terms where legally permitted.
Carrier tracking records, proof of delivery, delivery photographs, GPS information, or signatures may be used as evidence of delivery and fulfillment where applicable.
To the fullest extent permitted by applicable law, we are not responsible for:
- Carrier delays.
- Weather-related interruptions.
- Customs delays.
- Delivery access problems.
- Theft after confirmed delivery.
- Porch piracy.
- Failed delivery attempts caused by incorrect or incomplete customer information.
Claims involving loss or damage in transit will be handled through the appropriate carrier, supplier, manufacturer, or insurance process depending on who controls the shipment and carrier account.
We may assist with documentation and communication where appropriate.
All additional shipping terms are governed by our Shipping Policy.
4. Returns, Refunds & Final Sale Items
Return eligibility is governed by our Return & Refund Policy.
In general:
- Used parts are final sale, unless otherwise required by applicable law.
- Electronic components are final sale for voluntary returns unless otherwise stated.
- Eligible new products may be returned only when all requirements in our Return & Refund Policy are satisfied.
- Returned products must meet applicable condition and packaging requirements.
- Restocking fees may apply.
- Original outbound shipping and other shipping-related charges may be non-refundable.
- Return shipping may be the Buyer's responsibility.
Return requests for eligible products must generally be submitted within the timeframe stated in our Return & Refund Policy.
Refunds are not issued until required return procedures are completed and, where applicable, returned merchandise has been received and inspected.
5. Undeliverable, Refused & Returned Shipments
Customers are responsible for providing complete and accurate delivery information.
If a shipment is returned because of circumstances including:
- Incorrect or incomplete address.
- Refused delivery.
- Unclaimed shipment.
- Failure to accept required delivery.
- Failure to arrange freight delivery.
- Carrier inability to access the location.
- Other circumstances outside our reasonable control.
The Buyer may be responsible for:
- Additional outbound shipping.
- Return shipping charges.
- Re-delivery charges.
- Applicable restocking fees.
Any additional shipping charge required before re-shipment must be paid before the order is released again.
Further conditions are set out in our Shipping Policy and Return & Refund Policy.
6. Installation, Compatibility & Buyer Responsibility
RV parts frequently vary by model, production year, serial number, dimensions, installation configuration, and manufacturer revision.
The Buyer is responsible for:
- Verifying compatibility before purchase.
- Confirming part numbers.
- Measuring installation openings where relevant.
- Confirming electrical, propane, plumbing, ventilation, and mounting requirements.
- Obtaining professional installation where appropriate.
Okanagan RV Parts is not responsible, to the fullest extent permitted by applicable law, for losses resulting from:
- Incorrect customer-selected fitment.
- Improper installation.
- Incorrect diagnosis.
- Product misuse.
- Unauthorized modification.
- Failure to follow manufacturer instructions.
Installation should be performed by a qualified technician where appropriate.
7. Technical Information & Automated Guidance
The Site may include compatibility information, diagrams, technical descriptions, automated tools, or AI-assisted or automated information.
Such information is provided for general informational and product-identification purposes only.
Although we make reasonable efforts to provide useful information:
- Technical information may contain errors.
- Manufacturer specifications may change without notice.
- Compatibility may depend on serial number, production revision, or installation configuration.
- Automated or AI-generated information should not be relied upon as a substitute for qualified technical diagnosis or professional advice.
Customers should independently verify all critical specifications and compatibility before purchasing or installing a product.
8. Product Images
Product images may include:
- Original photographs
- Manufacturer-supplied images
- Stock images
- Representative examples
Actual products may vary in:
- Colour
- Packaging
- Labels
- Manufacturer revisions
- Cosmetic appearance
- Wear and condition (for used products)
Product descriptions, compatibility information, and stated specifications should always be reviewed together with product images before purchasing.
Manufacturer and third-party images remain subject to the intellectual property rights of their respective owners.
9. Intellectual Property
Unless otherwise stated, all original content created and owned by Okanagan RV Parts, including original text, photographs, graphics, guides, diagrams, website content, and other original materials, is protected by applicable intellectual property laws.
Manufacturer trademarks, logos, product names, model numbers, technical specifications, photographs, and other third-party materials remain the property of their respective rights holders where applicable.
Except as permitted by law, proprietary content owned by Okanagan RV Parts may not be reproduced, republished, systematically scraped, distributed, modified, or commercially exploited without prior written permission.
Additional intellectual property terms are contained in our Legal Notice.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Okanagan RV Parts will not be liable for indirect, incidental, special, or consequential losses arising from the purchase, installation, use, or inability to use a product or the Site.
This may include, where legally permissible:
- Loss of income
- Loss of use
- Downtime
- Installation costs
- Removal costs
- Labour charges
- Travel expenses
- Consequential damages
This limitation applies whether the claim is based in contract, negligence, tort, statute, equity, or otherwise, to the fullest extent permitted by applicable law.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.
11. Indemnification
To the fullest extent permitted by applicable law, the User agrees to indemnify and hold harmless Okanagan RV Parts from third-party claims, losses, liabilities, or expenses resulting from:
- Unlawful use of the Site
- Unauthorized modification or misuse of a product
- Violation of another person's intellectual property rights
- Fraudulent or intentionally misleading activity
- Material violation of these Terms
This provision does not require a consumer to indemnify us for losses caused by our own unlawful conduct or for liabilities that cannot legally be transferred.
12. Chargebacks & Payment Disputes
Customers are encouraged to contact us first if they believe there is a problem with an order so that we have an opportunity to investigate and resolve the matter.
Where a payment dispute or chargeback is submitted, we reserve the right to provide relevant supporting information to the payment processor, card issuer, bank, or dispute-resolution provider, including:
- Order records
- Carrier tracking
- Delivery confirmation
- Proof of delivery
- Signature records
- Customer communications
- Product descriptions
- Applicable policies
- Refund or return records
We reserve all rights to defend, contest, or respond to payment disputes using any lawful evidence available, including order records, carrier tracking information, delivery confirmations, customer communications, applicable policies, and any other relevant documentation.
Nothing in this section restricts a customer from exercising rights available through their card issuer, payment provider, consumer protection law, or other applicable law.
13. Privacy
Personal information collected through the Site is handled in accordance with our Privacy Policy and applicable privacy law.
Payment processing and certain website functions may also be provided by third-party service providers subject to their respective privacy practices.
14. Force Majeure
Okanagan RV Parts shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Wildfires
- Floods
- Severe weather
- Pandemics
- Government actions
- Labour disputes
- Supplier interruptions
- Carrier delays
- Utility failures
- Internet or telecommunications outages
- Cybersecurity incidents
- War
- Civil unrest
- Acts of terrorism
- Any other event beyond our reasonable control
Where such circumstances occur, affected obligations will be suspended only for the duration of the event and will resume as soon as reasonably practicable.
15. Governing Law & Consumer Rights
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, subject to mandatory consumer protection laws or other legal rights that may apply to a particular transaction.
Nothing in these Terms excludes, restricts, waives, or limits any statutory right, remedy, warranty, condition, or consumer protection that cannot lawfully be excluded.
Any dispute will be dealt with through the court, tribunal, regulator, payment process, or other forum having jurisdiction under applicable law.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business practices
- Website functionality
- Products or services
- Applicable legal requirements
The current version will be posted on this page together with the date of the most recent revision.
Changes will apply prospectively to the extent required by applicable law.
17. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
18. Entire Agreement
These Terms, together with the policies expressly incorporated by reference, constitute the applicable terms governing use of the Site and purchases made through it, subject to any additional written terms specifically agreed to for a transaction and any rights provided by applicable law.
19. Contact Information
Legal notices or questions regarding these Terms may be directed to:
Okanagan RV Parts
Email: cody@usedrvparts.ca
Phone: 1-778-363-5683
Website: UsedRVParts.ca